- If your product is defective / damaged or incorrect / incomplete at the time of delivery, please reach out to us as soon as you receive it to discuss a return and replacement. Your product may be eligible for refund depending on the product category and condition.
- Please note that some products are not eligible for a return if the product is "No longer needed".
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
- You will always find the relevant terms on the product page (Return Policy tab).
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective.
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.